Making the leap from one ELD provider to another can often be a complicated process. However there are times when the benefits of switching outweigh the work needed to transition over. If and when you deem it necessary to switch, it is crucial that to ask the right questions before settling on a new ELD provider. This way, you will not have to worry about issues arising with the new provider in the near future. For an easy transition between ELD solution providers, this guide should do the trick. Not all ELD providers offer the same advantages, therefore you should pick one that best suits the needs of you and your fleet.
Signs you may need a new ELD provider
1. Your fleet complains about missing paper logs
When it comes to ELD solutions, they should make things easier—not more difficult. Especially not for you and/or your drivers who already have packed schedules, with a multitude of miles and strict deadlines. Although it is time-consuming, many drivers prefer paper logs as they do not want to learn ELD logging. However, it has been proven that once the switch is made to an efficient ELD solution, drivers no longer wanted to use paper logs.
2. You have difficulty connecting with customer support
When it comes to any service or product you have paid for, you want to feel confident that a support team will have your back when you need them. If you are experiencing issues reaching customer support with your current ELD provider, you might want to consider a switch. A common complaint among drivers and fleets is that they have issues reaching technical support.
This breakdown in communication between drivers and tech support can cause a plethora of issues. Whether you cannot reach someone or when you do, they are not knowledgeable, this can lead to drivers becoming stuck instead of meeting their delivery deadlines. If you find yourself facing these problems, it may be the time to consider a switch.
3. Your provider came into business after the ELD Mandate kicked in
When choosing an ELD provider, it is important that they experience driver centered solutions, hours-of-service, and the critical rules and regulations. These factors are imperative in order to keep your fleet running in compliance. Many providers got into ELD servicing at the last moment in order to make a quick buck. This, of course, is an issue as not everyone is up to code as far as what is required of a successful ELD service.
4. You are being hit with hidden fees
Once you decide to invest your money into a product or service, you should be able to relax with the knowledge that you are doing business with complete transparency. You should know what you are paying without any surprises. With certain ELD providers promising prices that seem too good to be true, it is not uncommon to be hit with hidden fees. If you find yourself in this situation, again, you should take it as a sign that you should perhaps begin the hunt for a new ELD provider.
5. Handling back-office tasks are overly difficult
When you decide to implement an ELD, you ought to be able to take a breath and relax. An ELD should make keeping track of your driver’s logs a simple task that is 100% hassle-free. However, as I mentioned earlier, not all ELDs are equal in function and performance. Therefore, if you find yourself exhausting too much time on managing the logs of your fleet although you utilize an ELD, this should raise a red flag.
By trusting the use of an ELD solution, you should be able to have some confidence that you will no longer be burdened by an excess of paperwork. If with only a few simple clicks you are unable to locate driver’s logs, lists of HOS and DVIR violations and beyond, it might just be time for a switch.
How can a proper ELD solution make a difference?
If these problems sound familiar to you, then it is probably time to make the switch to an effective ELD provider. Find a provider with 24/7 customer service, proper, reliable tools to ensure you are running in compliance, and affordability. For the utmost success, make sure you do your research before making the switch. A proper ELD solution can empower your fleet and make doing business easier.